Daniel Amos Message Board | Print: Who mans the store here please....

Posted by audiori on 02-23-2008 at14:31:

Hey Furf,

I sent you a PM about this. Send us the name that the order was made under. It could be that we just never received the money order.

(PS: I made a copy of your info, but removed it from this post... you probably don't want your personal info posted on the board like that. The email address would be visible to spammers, etc. )

Posted by furf on 02-23-2008 at16:00:

Thank you for your help and your wise advice. God bless!

Posted by furf on 02-21-2017 at08:58:

Who mans the store here please....

Hi. I ordered something from the store in late January and keep messaging them, but can't seem to get any response. Who should I contact? Thanks, DAVE

Posted by Audiori J on 02-21-2017 at13:12:

audiori@danielamos.com

or daorders@danielamos.com

The site gets massive amounts of email, and everyone is on volunteer basis, it can take a bit to respond but that seems longer than it should. The email may have been missed, blocked or never received. Audiori will also post here, so you can send a PM to him as well. Linked in the Team button at the top o the forum.

Posted by furf on 02-21-2017 at14:22:

My order

Thank you for the response. I have tried contacting you using the official store order form and also pm'd you before. I am not trying to be mean but this has been very frustrating. I finally contacted Linda Miller a few days back and she said she would forward my email to you.

Could someone please call me today so we can talk about this privately? You should have my phone number. My name is Dave Alward.

Posted by Audiori J on 02-21-2017 at17:53:

Linda Miller is unaffiliated with DA.

I never received a pm from you before. But I got the one you just sent.

Posted by WoaaahJelly! on 02-21-2017 at18:57:

Mr Furf just keeps coming back for more DA stuff. That's good.

Posted by furf on 02-21-2017 at20:48:

I'm not sure why you didn't get my previous private message. Oh well. The reason I contacted Linda was as a last resort as she was listed as DA's booking agent on the official Daniel Amos website when you click on contact on the homepage and I thought she might have connections to get you my message. Anyways if you want to delete this thread go ahead. I will pm with you. Thx

Posted by Audiori J on 02-21-2017 at23:48:

From the PM you said you were never charged.

For anyone else who has a similar issue. If a credit transaction doesn't go through for whatever reason, then we don't have an invoice to fill the order from. That's how it works, as the order goes through and the card is charged an invoice is sent to us and we fill orders via the invoices.

There can be a few issues why a credit card transaction doesn't occur, even if the card is in good standing. The system needs the billing address of the card to be the shipping address for one, that's how it is verified. If they don't match, the transaction is rejected. If the card is full, its rejected. Etc.

To look an order up that never went through, we need the name of the person that placed the order in order to do a search in the system, but thats only after the person has contacted us. Once we find it, we can see why it didn't go through and try to manually get it to go through.

My brother usually does print out all invoices and ship multiple times a week, so if someone doesn't receive something, it's typically either the transaction didn't go through or it was delayed or lost in the mail.

Posted by furf on 02-22-2017 at07:41:

Thanks for your response. I have no idea why the order never went through. All I know is I have an invoice sitting in my email with my order number. I guess I will consider this transaction cancelled which sucks.